Frequently asked questions

Accounts are created only from the game (Windows client or mobile app). This website has no account registration: here you only find information, events, support and donations.

Open a ticket in Support with the "Account" category and follow the staff instructions to verify the account is yours. We will never ask for your current password.

Ask staff by opening a ticket in Support. For security, any change requires first verifying the account is yours.

Check the Rules and the Fair Play Policy. If you think it was a mistake, open a ticket in Support explaining your case and providing evidence. We will review it.

On Donations: 1) choose the payment method, 2) choose the package, 3) make the payment, 4) enter your account or character, your email and the payment reference (and attach proof if you can) and send the request. An administrator will review it and deliver the coins in game.

Review is manual and usually takes a few hours, depending on staff availability and the payment method. You can check the status on the same Donations page with your code and email.

Packages are defined in US dollars (USD). For methods that charge in local currency (for example PIX in reais, or pesos and bolívares) the amount is converted using the current USDT rate plus a fee that covers exchange differences. You will see the exact amount before paying.

First check the status with your code and email on Donations. If it is still pending after a reasonable time, or shows as paid but nothing arrived, open a ticket in Support with your code and attach the proof of payment.

Donations are voluntary and, as a general rule, non-refundable, except in cases such as duplicate payment, our mistake or reward not delivered. Read the Refund Policy.

On the Events page you will see a countdown to the next start of each event (or the time left if it is in progress). You do not need to convert time zones: the countdown is the same anywhere.

It depends on the current schedule: for example Blood Castle, Devil Square, Chaos Castle, Castle Siege and invasions. See the full list and rewards on Events.

Changes are announced in News and on our Discord. If an event is cancelled or repeated because of a technical fault or cheating, we will say so there.

1) Download the Windows client or the mobile app from Downloads. 2) Install and open it. 3) Create your account inside the game. 4) Pick your character and enter the world. If in doubt, open a ticket in Support.

Server details (version, experience, drops, limits and available classes) are on the Server page. Changes are announced in News and the Changelog.

Yes. Donations are voluntary and help keep the project running. You can play, take part in events and enjoy the server without donating. See the Donation Policy.

Any reset, rollback or major change will be announced in advance in News and on our Discord. General terms are in the Terms and Conditions.

Download the client from Downloads, extract it to its own folder (for example C:\Games\MU, not "Program Files") and run the launcher. Let it update and press Play. If the game does not open, try running it as administrator.

Download the APK only from this website (Downloads). When installing, Android will ask permission to "install apps from unknown sources" for your browser or file manager: enable it, install, and disable it afterwards if you wish.

Private-server clients often trigger false positives. Download it only from this website, add an exception for the game folder and, if the download shows a SHA-256, compare it with your file to make sure it has not been tampered with.

They are detailed on the Downloads page (Windows 10/11 with 4 GB RAM and DirectX 9 or higher; Android 8.0 or higher with 3 GB RAM).

Hacks and third-party software, bots and macros, exploiting bugs, duplicating items, selling items or accounts for real money outside official donations, abusive multi-accounting and offensive names. Details are in the Game Rules and the Fair Play Policy.

Do not use or share it. Report it by opening a ticket in Support ("Bug report" category) with the steps to reproduce it. Exploiting it is sanctioned, and we appreciate reports.

Open a ticket in Support with the "Player report" category, giving the character name, the date and evidence (screenshots or video). Do not harass the accused: we will investigate.

Multi-accounting used to gain unfair advantages (events, drops, rewards) is forbidden; see the Game Rules. If you are unsure about your case, ask in Support before doing it.

1) Check the server status in this website's header: it may be under maintenance or offline. 2) Check your connection and that your firewall or antivirus is not blocking the game. 3) Update the client with the launcher. If it persists, open a ticket in Support with a screenshot of the error.

Try running it as administrator, updating your graphics drivers, installing DirectX and reinstalling the client from Downloads. If it continues, open a ticket with the error message and your system.

Close programs that use the network, use a wired connection if you can and avoid VPNs that increase latency. If the problem is constant, open a ticket with your country, your Internet provider and the result of a ping test.

Check your free disk space and run the launcher as administrator. If it keeps failing, download the Manual Patch from Downloads and apply it manually.