Refund Policy

Last updated: 20/09/2026

1. General principle

Donations to Mu Diamont are voluntary and are given in exchange for in-game virtual goods (coins). As this is digital content delivered immediately after approval, donations are non-refundable except in the cases in this policy.

2. Cases where we do review a refund

• Duplicate payment for the same package.
• Our mistake: the amount charged differs from the one shown on the website.
• Reward not delivered for a reason attributable to the Server that we cannot fix within a reasonable time.
• Permanent shutdown of the Server shortly after a donation, assessed case by case.

3. Cases that are not refunded

• Change of mind once the reward has been delivered.
• Sanctions, bans or loss of the account for breaking the Rules or the Fair Play Policy.
• Data resets (wipes), balance changes or announced updates.
• Wrong data supplied by the player (wrong account or character).

4. Right of withdrawal (EU consumers)

If you live in the European Union, by requesting immediate delivery of digital content you agree that you lose the 14-day right of withdrawal once the reward has been delivered, as consumer law allows.

5. How to request a refund

Open a ticket in Support within 14 days of payment, stating your donation code, the reason and evidence. We will reply within a reasonable time. If approved, it is returned through the same payment method where possible; method fees and currency exchange differences may not be recoverable.

6. Chargebacks

Opening a dispute or chargeback without contacting us first may lead to your game accounts being suspended while it is resolved.